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Health care innovation

A hub of innovation

We use forward-looking, innovative tools like artificial intelligence and machine learning technologies to help solve real health problems. 

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A global span

Optum has been supporting global health care systems from Ireland for more than 20 years and we have been investing in Ireland throughout our time here. Our highly-skilled team is made up of 950 employees in Letterkenny and a further 550 in our growing Dublin offices. 

Because of the investment in our Irish team, including our focus on recruiting top tech talent and a development programme that encourages a problem-solving mindset, we make a difference to the lives of patients and improve health outcomes globally.

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Innovation to move health care forward

Our deep expertise, advanced analytics and innovative technology help drive sustainable health economics and more personalised care.

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Innovation in action

See how we're bringing every aspect of health care together.

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Hi, I’m Priya Misha. I’m working as Manager Software Engineering and I’m working out of Optum’s Letterkenny office in Ireland.

We want people to have a better experience, through UnitedHealthcare. We want them to be able to navigate through their health care needs as seamlessly as possible. And in order to achieve that, you know, we have to grasp the evolving technological landscape and, plus, the ever changing, you know, health care sector. 

My team and I are currently working on this intelligent micro service based platform. We are a group of engineers and architects who are passionate about modern tech stack system design and implementation.

So we don’t work in silos. So we have, you know, different teams, different partners, different stakeholders, who are supporting us through this journey. 

We are coming together, trying to solve a singular problem, trying to make sure people are getting access to the best possible health care.  

It's quite fulfilling and challenging.

I can see the systems or the platforms that we are creating, that’s actually having a positive impact in people’s life.

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Innovation at work

Meet Priya Mishra, manager, Software Engineering, Letterkenny office.

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My name is Patrick Mooney, and I’m Creative Director here in Optum. I’m based out of the Dublin office. And I have the pleasure of working with Optum Digital Design. 

So something that I am deeply proud of is the team that I have around me here.I think it’s because of the culture here at Optum. It’s a culture that’s based on curiosity. We are by default, curious designers. We want to understand how the world works. We want to understand how people use our products. And Optum has allowed us to actually do that on a day to day basis.

And I really put the hat on who’s going to use this, who is going to benefit from this. Because ultimately, one day, it could be us that’s benefiting from that. 

And we’re here to support each other, no matter what happens, good, bad or indifferent. We’ve got teammates we can rely on. And we bake that in from day one. 

I love that compassion is one of our values. We bring people into our labs, we watch people using our software, and we get into their shoes for those few moments to understand how we can make their lives better. We get to live that mission every single day.

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Working together

Meet Lisa Walsh, a data scientist in our Dublin office.

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Hi there, my name is Lisa Walsh, and I’m a Data Scientist on the Stars Team, working at the Dublin office. 

I don’t think you have many more opportunities for more  rewarding work in the sense of how it’s actually applied.

And you’re going to be working with some of the smartest people in the industry, which is yeah, just really, really cool. 

There’s really been a huge focus towards innovation, every quarter or so, there’s been a full, you know, half-hour— half-day session, just on people brainstorming ideas, for ways that we can make the health care experience better for people.

There’s people from all different backgrounds. For a while we had a streamer of all the flags from around the world put up right through the middle of the office, and there was pretty much a person per country represented. So there’s people who are coming in from astrophysics, there’s people who were coming from geospatial analysis, there’s people who were coming from finance, from all over. 

I think I’d like people to know the standard of the work that’s being done here. The cutting edge technology that’s really been put into practice. You know, like the people that I’m working with, they’re, they’re working on patents that are going to, you know, change the health care industry on the technology side. And, you know, actually, we have one of the highest outputs of health care patents across any business, a big portion of it is coming from the Dublin office.

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Designing better health care

Meet Patrick Mooney, creative director, User Experience. 

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Optum Ambient Computing

Enabling Better Health Care at Home

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The global population is ageing. In the US alone, there are more than 46 million adults over the age of 65, and in 10 years this is expected to double. As we grow older, our health naturally declines, which means more doctor appointments, more hospital stays and home carer visits. 

Technology can help us monitor our health as we age — and significantly improve health care delivery. Ambient Computing changes how we use computers by moving from interfaces that we actively interact with — such as the PC or the phone — to those that blend into our environment and anticipate our needs, such as smart speakers. 

Optum has created several solutions, using artificial intelligence, to enable health care delivery in the home environment to perform critical health monitoring such as: detecting falls, observing daily behavioural patterns for signs of issues and automatically interacting with the user to drive better health behaviours.

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Turning the tide on the flu

Predictive analytics to improve health care

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We use smart and effective tools — like artificial Intelligence and machine learning — to find individuals who are most at risk of contracting the flu and being admitted to hospital. Accurately predicting when and where flu activity will increase can enable us to better guide prevention efforts and health system readiness to protect patients and save lives. 

We make our predictions a number of months prior to the flu season. This leads to better planning and decision-making and can result in clinical outreach and engagement for flu vaccination. This targeted intervention modelling enables significant savings in unplanned hospital admissions and a better outcome for the individual.